Refund Policy

Policy

Return Policy

We want you to shop with confidence at Shop Elovant. If you're not satisfied, we're here to help.

01

Return Eligibility

  • Returns are accepted within 7 days of delivery.
  • Product must be returned in its original condition and packaging.
02

Return Process

  • To request a return, WhatsApp us at 0305 4614337.
  • Our support team will assist you step by step.
  • Returns are processed within 7–14 working days after approval.
03

Refund Details

  • Delivery charges from the original order are non-refundable.
  • Refunds will be issued after product inspection.
04

Important Note

  • Sale items are not eligible for return.
!

Damage Policy

If your watch arrives damaged or defective, you may request a refund or replacement by contacting us within 48 hours of delivery with clear photos or video proof at elovant1@gmail.com.

05

Quality-Based Refund (Limited)

Quality-related refunds are only applicable to watches where specific quality claims or brand comparisons (such as Patek Philippe–level finishing or detailing) were explicitly discussed or shown in the advertisement at the time of purchase.

For all other watches, slight variations in finishing, color, or feel are considered normal and do not qualify for a quality-based refund.

Once the claim is reviewed and approved, a replacement or refund will be offered based on availability.